Thank you for shopping with the Sonae Hair Collection.

    If you are not entirely satisfied with your purchase, we are here to help.

PAYMENTS:

Your SHIPPING ADDRESS should be the same as your BILLING ADDRESS! Your order will be cancelled if not!

WHEN PURCHASING: If you need something for a certain date, ORDER AHEAD OF TIME! Our shipping is 2-5 days, processing 1-2 days! Do not wait until the last minute!

If you have any problems with your order please contact me first!

RETURNS:

NO RETURNS OR EXCHANGES DUE TO SANITARY REASONS! ALL ORDERS ARE FINAL.

The Sonae Collection offers Cosmetics, Hair, and hair products! To prevent any mistakes please read before purchasing!


WEBSITE EDITS:

As stated in our description: website edits are NONREFUNDABLE!

VENDORS:

VENDORS ARE NONREFUNDABLE. ONCE YOU ARE SENT THE INFORMATION YOU CAN NOT AND WILL NOT RECEIVE A REFUND.




REFUNDS:

NO REFUNDS. All sales are FINAL. We are not responsible for any "lost" or stolen packages. Make sure you are home when your order arrives.

Once we ship out a package you will receive your tracking number! We no longer have control over a package once we ship it out!

SHIPPING & PROCESSING:

Please allow at least 24-48 hours for your order to be processed. Your order should arrive between 2-5 days for COSMETICS

FOR HAIR PURCHASES: Hair orders will process longer due to fraud reasons! Hair orders should arrive between 3-7 days!

HOLIDAYS: If you order on a holiday weekend when most companies are closed, your order won't begin to process until the next business day!

When we have sales processing may take longer (up to 4 days) to process to avoid scamming activities to make sure all orders are authorized by your card holder.

If you order before 3pm Mon-Fri, your order will be processed the NEXT BUSINESS DAY! If you order Friday after 3pm, your order won't begin processing until the next business day. Which is MONDAY!

When processing is done, you'll receive a tracking number via email.


If you have any questions, please contact us on our contact page.

Thank you!

- Management